FAQs
Answers to common questions
Product/Ingredient
Deemed “the miracle tree” for good reason, Moringa Oleifera is arguably one of the planet’s most valuable plant resources and one of the most powerful and potent natural beauty elixirs for youthful, radiant skin. For centuries, Moringa oil and extracts, derived from the drumstick tree native to the tropics of Africa and Asia, have been utilized in skincare for its potent vitamin A, E and C plus anti-inflammatory and antioxidant properties.
Moringa has a long list of skin nourishing, smoothing, and brightening benefits due to its natural antibacterial, anti-fungal, and anti-inflammatory properties as well as its high fatty acid and antioxidant content.
Benefits include:
- Soft & supple skin
- Even skin tone
- Youthful looking skin
- Reduced discomfort of reactive & sensitive skin
Our Exclusive MoringaShea Complex is a proprietary formula designed specifically to serve the comprehensive needs of melanin-rich skin. This innovative blend of natural ingredients elevates the superpower of Moringa and brings it into balance with other special botanicals for the uncompromising care of your skin.
Absolutely. By designing products that address the comprehensive needs of melanin-rich skin, which is often the most reactive and sensitive skin, we have created products that are suitable for the full spectrum of skincare needs.
Our products are all naturally-derived and we also utilize safe synthetics. Many beauty product ingredients in their raw form are not shelf stable, don't always provide the best user experience, and can be allergy inducing. We believe in cosmetic science to inform our use of non-toxic and hypoallergenic materials, such as fragrance, that are safe for you and the environment.
All WonderTree products are manufactured in the U.S.A. in an FDA approved facility.
Moringa Oleifera is native to parts of Africa and India. We work with a number of Moringa suppliers including Moringa Connect, a fair trade supplier of Moringa from farming communities in Ghana.
It is best to store your WonderTree Skin products in a cool dry place, away from direct sunlight and excessive heat.
Placing an order
Our products are currently available here at wondertreeskin.com. Please join our email list for updates on where you can buy our products in the future.
We accept all major credit cards and PayPal.
You can reach us via email at hello@wondertreeskin.com. We will respond to your inquiry within 24 hours.
Depending on the status of your order, it may be possible to cancel and or update the shipping address or service levels. Kindly note that we are unable to combine orders or add or remove an item(s) from an existing order. If you do need to make any changes to your order, please contact our Customer Care team at hello@wondertreeskin.com and we will do our best to assist you.
You can place an order without establishing an account. However, we encourage you to set up an account for easy access to your past orders and ease of reordering.
You can create an account by visiting https://www.wondertreeskin.com/account
Shipping & Returns
Please allow us about 2 to 4 business days to process an order (oftentimes faster). Shipping and delivery dates are based on the availability of your items and the shipping options you choose. Once your package ships you’ll get a shipment notification email with a tracking number as well as other delivery updates. Please make sure to check your spam folders for any emails from hello@wondertree.com
We offer free shipping on orders over $100.00. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based
Once your order has shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder. Please make sure to check your spam folders for any emails from hello@wondertree.com.
We want you to love your products! If you are not satisfied with your product, please email us within 14 days of purchase at hello@wondertree.com. We kindly ask that you carefully read our ingredient list and check what works for your skin before ordering. Please note that as a small business, we offer a refund, exchange or replacement on all products returned to us within 21 days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. Our shipping fees are non-refundable. Once a return is received and processed it can take 3-5 business days for your bank to fully refund you.
If your product arrives damaged, please let us know immediately. Email us at hello@wondertreeskin.com with a photo of the damage.
If your tracking information is not showing any movement or updates, please reach out to us at hello@wondertreeskin.com Please note in periods of high order volume your order may experience additional delays; this does not necessarily mean your package is lost.
We currently ship to Canada and the United States, including Hawaii and Alaska, as well as APO/FPO address. We are working on bringing our products to additional countries, tag us @wondertreeskin to help us prioritize!